As I was going through my email inbox,I came across an email that started off by saying “Congratulations – you’ve just been hired to run a hospital (another one)!”and thought,that’s just what I need –more work! In reading further,a colleague was passing along a recommendation to try a new iPad/iPhone app called “Patient Shuffle”by GE Healthymagination. They just recently launched this app to demonstrate the complexities and challenges of running a hospital and managing patient flow. While I am not in the habit of plugging products on this blog,I thought this game did . . . →Read More:Think you can run a hospital? Try out this new App!
Several months ago,I shared a post relating to partnership discussions we have been holding with Catholic Health Initiatives (Saint Joseph Health System) and University Medical Center. I am happy to announce today that our conversations have advanced to a letter of intent between these three organizations to merge into a singe statewide health network (press release copied below). While there is still much work to be done before a definitive agreement to merge can be reached,this is a major step forward for our system and for the Commonwealth. As a product of the proposed merger,the resulting statewide . . . →Read More:Creating a Statewide Health Network in Kentucky I am constantly being asked my opinion about health reform and I am ususally happy to share it. However,it is probably far more productive for one to become individually knowledgeable about what health reform is trying to accomplish versus merely collecting opinions to support our own individual biases about the subject. With that in mind and given that most people will resist the urge to read the 1,000 pages of legislation devoted to this topic,this clip does a pretty good job of summarizing health reform at a high level in just under nine minutes. I’m sure I . . . →Read More:Health Reform Explained in 9 Minutes… On a few occasions,I have watched the CBS TV show,“Undercover Boss”with intrigue. For those who haven’t seen the show,the basic premise involves the CEO of a large organization going into disquise and working with the front-line employees doing the daily jobs that make their organizations tick. Through this process they get to see first-hand the good,bad,and ugly about their organizations and the people who work within them. As the show concludes,the CEO is revealed to the employees they worked along-side and the CEO pledges to make changes to various aspects of the company . . . →Read More:Undercover Boss? Just wanted to post a quick apology to those of you have posted or made any comments over the past several weeks. As I logged into my account tonight I encountered 8 posts that I had not seen or acted on in previous logins (most likely user error on my part!). With that being said,I started this blog to spur conversation and I greatly appreciate the comments and thoughts you have to share. Please keep them coming and hopefully I won’t have another comment time warp! For those who have not made a comment yet –it’s easy – . . . →Read More:Comments….Lost (and found) in cyberspace! For all those interested in learning more about pioneering medical care,be sure to follow this post from our Marketing and PR department…. Kleinert Kutz and University of Louisville hand surgeons are preparing to perform a double hand transplant at the Jewish Hospital Hand Care Center. The procedure will be chronicled live on the social networking site Twitter,providing real time updates of the innovative procedure. It is the first time the team at Jewish Hospital,Kleinert Kutz and UofL have performed a double hand transplant and the first time the procedure has ever been tweeted live. We . . . →Read More:Jewish Hospital to perform double hand transplant –Follow live on twitter! This afternoon I had the distinct pleasure to participate in the University of Louisville School of Medicine’s White Coat ceremony. For those not familiar,the White Coat ceremony is a celebration recognizing the first day of the incoming class of medical students and concludes with the students being presented their first “white coat”in recognition of their officially being accepted into the medical profession as a doctor in training. Today we celebrated the incoming class of 2014 as 160 new students were adorned with their first white coat. I have been able to participate in a number of these ceremonies . . . →Read More:The White Coat Ceremony –A time of celebration and reflection One of my sayings has always been,“in the absence of communication lies rumor”and this topic could serve as the poster example for that saying. Over the past few few months,it has been a rare occasion for me to make it through the hospital without being stopped and asked about rumored talks between our health system and the University of Louisville’s hospital (University Medical Center). For the first time,I am now able to publicly acknowledge these rumors and confirm that our leadership has indeed been in conversations with the University of Louisville and Catholic Health Initiatives as . . . →Read More:Thoughts on communication and planning for our future…partnership discussions with University Medical Center and Catholic Health Initiatives One of the many benefits of writing this blog has been some of the great people I have had the chance to meet as a result along the way. .Frank Eliason,Senior Director of National Customer Service for Comcast Cable is one of those individuals who I’ve gotten to know and co-present with at a couple of conferences. Frank has made a legend of himself in the corporate customer service world and has been written about in Business Week,the New York Times,and the Wall Street Journal to name a few. So when it comes to customer service, . . . →Read More:Zappos CEO Tony Hsieh on Culture,Service,and "Delivering Happiness" I have written about our efforts around improving patient safety a number of times in the past (here and here as examples) and will continue to do so in future posts. However,from time-to-time it is also important to stop and ask,how safe are we we and are our efforts making a positive difference in the care we provide to our patients? As leaders,we need to listen (as well as direct) and this is one of those times. A couple of weeks ago we launched a survey for our team members to tell us how they feel about . . . →Read More:A culture of safety? Your thoughts please! |       | ||
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